We do not support returns due to the fact that the products you order are personalized and made specifically for each order. For the same reason we do not allowed products to be changed or cancelled after they have been placed. Should you want to submit a new order, you will be liable for the costs of the new order.
If we deliver incorrect or damaged products, or in the event that you discover any defect in the products or if you are not satisfied with the quality of the product delivered and you require compensation or other remedy, you must report the defect within 15 days of delivery of the products, by contacting us at email@example.com. You will be asked to and are requested to provide photographic or other documentary evidence of the existence of a defective, damaged or incorrect product or the quality issue for which you are not satisfied with the product.
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our print partner and destroyed. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.
Shipments that go unclaimed are returned to our print partner and destroyed. Should you want to submit a new order, you will be liable for the costs of the new order.
Subject to you being responsible for your content and following your report of the existence of a defect in a product or a dissatisfaction of the quality of the product delivered in each case within the time frame specified above we will at our discretion, redeliver a product or refund the purchase price paid for such product to you. For clarity, if you want to change the customer content or if you have made a spelling or other text mistake in the customer content we will not redeliver or refund the purchase price to you.
If we receive repeated requests from you to obtain refunds and have a reasonable basis for concern as to the potential misuse of our refund policy, we reserve the right to not accept additional orders from you and to further investigate the defect or issue before providing additional refunds.